All orders are processed between 8 a.m. and 4 p.m. (EST), Monday through Friday. Regular ground shipping takes from 3 to 12 business days, depending on your distance from us (within the continental U.S.)
Can I order if I'm outside the United States?
We are sorry, but products purchased on VintageSports.com can only be billed or shipped to destinations within the United States. We expect to open up sales in other countries soon.
How do I track my order?
All packages sent via FedEx will have a tracking number assigned. The tracking number will be sent to you via email within two hours of the shipment leaving our premises.
What delivery options does Vintage Sports offer?
Delivery options include either: Standard, 2 Day and overnight express. Not all options will be able to you. The options available depend on where you are in the world, where you are having your order delivered to, the total size of your order, its weight and whether you chose to add some customization to an item.
Packages sent via USPS can be delivered to PO Boxes. Should you have any questions regarding delivery, please do not hesitate to e-mail us
If I am ordering from Canada, am I liable for import taxes?
For Canadian customers: All customs fees and any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be. We recommend that you contact your local customs office for current, up-to-date information prior to placing your order. We are not be liable for any costs incurred because of a recipient's refusal to pay customs charges. We will bill accordingly for any charges incurred by Vintage Sports because of the recipient's refusal to pay charges levied by Customs.
Do you deliver to Military addresses?
Yes, absolutely. APO delivery addresses will be shipped via the USPS.
Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent an email to confirm that your item is on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courier website. You may not get any tracking information on the courier's website until the following working day after dispatch.
After dispatch how can I track my delivery?
When your order is dispatched you are sent an email to confirm that it's on its way to you. Included in this email is your tracking number and details of how to track your order depending on which courier has been used.
Can I refuse my order?
If we have dispatched goods to you and you now wish to refuse the package you will be liable for any cost of the package being returned to Vintage Sports. If we accept that the refusal is because of something we did you will pay the cost of return.
What happens if our delivery service loses your order?
In the unlikely event of your order being lost by the delivery service, we will be responsible for making the enquires and eventual claim for the lost items. This means that once they class a package as lost we can process a replacement or refund immediately.
What happens if my package is damaged upon receipt?
If the outer packaging of your item is open or damaged we suggest you check all items are present and correct before signing for the package. If there are any problems with items missing or damaged REFUSE DELIVERY, contact us support@VintageSports.com immediately and we will make all the arrangements for a replacement.
What should I do if I get the wrong item?
In the unlikely event we send you the wrong product, contact us atyourservice@VintageSports.com we will refund the cost of return postage back to the card used to purchase the item(s). We will send you a shipping label via email. Please send the product back to us with a note detailing what happened. As soon as we receive the returned item(s) we will dispatch the correct item. Please include all the paperwork regarding your order in the returned package.
I have received a faulty item, what should I do?
In the unlikely event that your item is faulty upon receipt, please contact us at contact us by email at atyourservice@VintageSports.com Our customer service team will help resolve the matter.
An item is missing from my order
Sometimes we can’t send everything you've ordered at the same time, so first, check your dispatch notification email to see if any of your items are 'to follow'. If the dispatch note says an item should be in your package but it isn't, please get in touch via email at contact us email@example.com. Give us all relevant details including your order number, product code and description of item/s missing and we will take care of you.