Shipping Questions

Please track your order here using this link: Track My Order

Order Processing

All VintageSports.com orders are generally processed the same or next business day between 8 a.m. and 3 p.m. (Eastern Time), Monday through Friday. Requests for EXPEDITED shipping must be submitted prior to 12:00 p.m. (noon; Eastern). Regular ground shipping takes from 3 to 7 business days depending on your distance from us in the continental U.S.

General Shipping Questions

Can I order if I'm outside the United States?
Yes! We ship internationally.

How do I track my order?
All packages sent via FedEx will have a tracking number assigned. The tracking number will be sent to you via email within two hours of the shipment leaving our premises. Otherwise, please track your order here using this link: Track My Order

What delivery options does Vintage Sports offer?
Delivery options include either: Standard, 2 Day and overnight express. Not all options will be available to you. The options available depend on where you are in the world, where you are having your order delivered to, the total size of your order, its weight and whether you chose to add customization to an item.
Packages sent via USPS can be delivered to APO & PO Boxes.

If I am ordering from Canada, am I liable for import taxes?
For Canadian customers: Yes. All customs fees and any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be. We recommend that you contact your local customs office for current, up-to-date information prior to placing your order. Vintage Sports is not liable for costs incurred due to recipient's refusal to pay Customs charges. We will bill accordingly for any charges incurred by Vintage Sports due to the recipient's refusal to pay charges levied by Customs.

If I am ordering from outside of the United States, am I liable for import taxes?
Overseas customers: Yes. All customs fees and any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees).
We have no control over these charges and cannot predict what they may be. We recommend that you contact your local customs office for current, up-to-date information prior to placing your order. We are not be liable for any costs incurred due to recipient's refusal to pay Customs charges. We will bill accordingly for any charges incurred by Vintage Sports due to recipient's refusal to pay charges levied by Customs.

Do you deliver to Military addresses?
Yes, absolutely. APO delivery addresses will be shipped via USPS.

Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent an email to confirm that your item is on the way with an approximate delivery time frame. If your order has been sent on a tracked service, the email will include reference details and a link to the courier's website. You may not get any tracking information on the courier's website until the first business day after dispatch.

After dispatch how can I track my delivery?
Once your order has been dispatched you will receive an email confirming that your package is on its way. Included in this email you will find your tracking number and details on how to track your order.

Can I refuse my order?
If we have dispatched goods to you and you now wish to refuse the package, you will be liable for any cost of the package being returned to Vintage Sports. If we accept that the refusal is due to a Vintage sports error, we will cover the cost of return.

What happens if the delivery service loses your order?
In the unlikely event of your order being lost by the delivery service, Vintage Sports will be responsible for making delivery service enquires. Once the delivery service classifies a package as lost, we will process a replacement or refund immediately.

What should I do if my package is damaged upon receipt?
If the outer packaging of your item is open or damaged, we suggest you check all items are present and correct before signing for the package. If there are any problems with missing or damaged items, REFUSE DELIVERY, contact us immediately at: support@VintageSports.com , we will make all necessary arrangements for replacement.

 

What should I do if I receive the wrong item?
In the event that you have not received the correct item as ordered, please contact us at: support@VintageSports.com We will then email you a shipping label. Please return the product back to us ensuring that you include all the original paperwork as well as a note detailing the issue. Once we receive the returned item(s), we will dispatch the correct item(s). 


I have received a defective item, what should I do?
In the event that your item is defective upon receipt, please contact us using our Returns & Exchanges Center.Our customer service team will be pleased to assist in resolving the matter.

An item is missing from my order
Occasionally we are unable to deliver all items that you have ordered in one shipment, please check your dispatch notification email to see if any of your items have been identified as 'to follow'. We will notify you once these items ship.

If you are missing an item(s) and your dispatch notification indicates that an item has been included, please contact us via email at: support@vintagesports.com . Kindly provide all relevant details including your order number, product code and description of missing item/s. Our promise to you is that we will rectify all issues in a timely manner.